Kokilaben Hospital — Excess amount taken not refunded yet

Address: Andheri West Mumbai

I am Pawan Agrawal had undergone a surgery in Kokila Ben Hospital last month through HDFC ERGO cashless and the hospital had taken Excess of Rs 17852 /- amount at the time of final billing and I was told that this amount would be refunded when the Health insurance company releases their payment. So few days Back I had received mail from HDFC ERGO that my claimed has been settled and then I thought to give hospital some time to refund this excess amount back. But Still it is not refunded to the account details given to hospital. I also tried contacting Kokila ben hospital accounts department and helpline number, but none proved to be positive. So I request to please help me to get back my money, which is taken in excess by the hospital