Kokilaben Hospital — Service

Address: Mumbai City, Maharashtra, 400053

Myself Dr Yogesh Vaishnav got my mother in law to the hospital with complaints of extreme weakness and irregular pulse rhythm. Consulted Dr Sunil Wani. He asked for Trop I test which is an emergency blood test. My mother in law has been operated for CABG in the same hospital and also patient of Dr Sunil Kumar Singh for her arthritis problem. Since I was planning to consult Dr Sunil Kumar Singh also in view of her weakness etc. Dr Sunil Wani asked me to show to Dr Singh and then get Trop I test done so that if Dr Singh advises any other blood tests the same along with Trop I test can be done in the same. When I reached the opd counter of Dr Sunil Kumar Singh, I had to experience unsual behaviour of the customer care executive. It's like if you have a prior appointment it's okay otherwise you have to face this kind of behaviour. Is it right? Can't a patient who has some sudden complaints come to hospital without a prior appointment? Especially when the patient is been consulting two drs from the same hospital for long time. Does the patient have to think that since he/ she doesn't have a prior appointment whether she can go or not go? What's the use? Is the patient coming for free? Isn't it the duty of the customer care executive to understand this? She phoned Dr Singh. Dr Singh told her we need to wait. Okay no problem. I went and completed the registration formalities. And kept waiting after that. Dr Singh saw his last prior appointment patient and went off. Asked my mother in law to wait for 20 mins till he comes back. Is this the treatment and service given to patient who come without appointment. And most important thing. Dr Wani asked to do Trop I test which is for detection of ongoing heart attack or any ischaenic heart event. This test needs to be completed immediately. If any ongoing heart ischaemia is there it can detect immediately. So why we need to wait. Couldn't Dr Singh ask us what was the problem. Now I only have the option of getting the Trop I test done without waiting for Dr Singhs consultation and then come back to him and get other tests done. So an old patient has to undergo two times. Is this right? Not expected out of such a reputed hospital