Kokilaben Hospital — unprofessional behavior

I made an appointment with dr anu aggarwal of neuro dept. For my 80 yr old mother for checkup. Appointment was confirmed for 11:15, we got there at 10:45. I did the initial registration in billing and was seated at 11:00 am in waiting area. Until 12:00 noon, no one called us. When i checked with front desk, they told me that doctor is not even in & there are 3 more patients waiting for her in front o[censored]s.

I found it unacceptable that this doctor schedules appointment & does not even show up for work. I thought that this hospital was professionally managed, and doctors took great care of their patient.

Sitting in the waiting room, i observed totally different picture. The front staff is rude and thinks that they are in railway station. Doctors come & go as they please, keeping patients wasting. Front desk routinely tell patients that doctor has to attend emergency. Since patients are not knowledgeable enough to understand which doctor could be called for emergency (Like surgeons) and which one do not, they simply accept the lie & wait patiently (No pun intended).

Based on this experience, i will never to the business again with this hospital.