| Address: Regal Woods Owners Association, Anantha nagara ,Manipal, Udupi, Karnataka |
We regal developers and associates well known construction company in udupi since 1995, we have done several projects. We have used kone elevators in seven projects. Total 12 passenger lifts in our projects. We have installed 3 passenger lift in our high rain building named ragal woods in manipal it has two 8 passenger and one 12 passenger lift in 2017. You have handed over the lift to us. Since residence of the building experienced uncomfortable travel experience in your passenger lift will jump making a loud noise and it will come down by 9". I myself has experienced it and i complained several times to the kone service centers, in spite of several complaints, your technician attends and does the work. The problem exist as before the lift in under comprensive maintenance contract on 4th april 2019 at around 7.30 pm, one of the resident started to travel from ground floor to his flat at 12th floor, when the lift reached near 9th floor the passenger lift car edge, hit the outer door on the 9th floor, the outer door came out of the frame and the lift got struck between 9th &10th floor. They were inside of more than 30 minutes they come out by the help of your technician and our staff and the resident of regal woods, luckily there were no injuries to the residents. I request you that kindly inspect the elevators. The installation of the lift is not done properly and the lift is not aligned properly, in spite of several complaints. Your technical team failed to solve the problem;if had taken care.
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