Koryo AC — air conditioner

Address: 74 NIM CHAND MOITRA STREET, 700035

Hello..

Koryo Service Center

This is Sourav Banerjee of 74 Nim Chand Moitra Street, Kolkata-700035 purchased 2 (Two numbers of AC's on February'2017, and done Extended Warranty for another 2 (two) years in the mean while my 1 (one) year free maintenance is over for both the AC's and falls under Extended Warranty (E.W) coverage. But while I call your customer care they told E.W is maintained by the AIG which is third party and I should not get any assistance until I confirmed by the AIG (3rd Party Confirmation). My question is now arises to whom I paid? for the AC's either Koryo or AIG? Good now I bokked call through Service Ticket No.[protected] dated 16.05.2019 and service scheduled on 17.05.2019 and your concerned person called my Named Jahirul Islam Mullick ( [protected]) on 17.05.2019 and told he'll come to my place on next day i.e. 18.05.2019 at early morning / through out the day and I taken leave, but no one came and called me for unavailability and got mail that Serve cancelled on 18.05.2019. Then I directly contacted Koryo Customer Service and they told again I'v to get confirmation through AIG but no one picking my call that I conveyed to your service team (Voice Record attached) and they directly told they can't provide service. Then via Big Bazaar Sealdaha E-zone member I lodged a service booking Ticket No.[protected] of 19.05.2019 and Ticket No.[protected] of 20.05.2019 again I got called from your concerned person called my Named Jahirul Islam Mullick ( [protected] / [protected]) and over phone confirmed date on 21.05.2019 and he assured me that he'll come on 23.05.2019 morning again I took leave and he is too much unprofessional that can't pick my call directly and received by his family member to tell me that he is not available in home.

So, now tell me either shall I get the service or not my AC's is not at all cooling at even 18 degree and now my area temperature is around 41 degree centigrade. What an unethical support from your company and I can give you a prove that every year I provide at-least 5/6 customers for AC's for Koryo at Sealdaha Big Bazaar, but I'll never provide any contacts hence I should oppose people to purchase Koryo the 3rd Class service provides.

If you required I can give the name and bill's of my referred customers at Sealdaha Big Bazaar I'v all with me.

My bill and E.W card are attached herewith. please take necessary action otherwise I'll move to Consumer forum as being Government Employee of Election Commission it's rally shame on you Koryo for the service are we people are beggars?

Waiting for response.

Thanking you.

Regards

Sourav Banerjee- [protected]/ [protected] / [protected]