Koryo — ac not working

Address: 110096

I am already contacted your customer care no but still I am not getting any resolution. Please check my query no is[protected]. Please check and update me on urgent basis. First call log is automatically closed by your team. My ac is under extended warranty. Now i am frustrated, now i am going to complaint against your company. First time executive visited my home and he said gas is not available and second time he said some wire is damaged