KrazyBee — Fake loan details in cibil

I have taken loan in krazybee application and also I have paid those loan. But now in cibil it showing fake loan details and status as not paid. I tried to call krazybee but there is no response from them.
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Not yet resolved and now they reported as late payment and overdue because of this I'm not getting any loans.. but I have paid my loan properly.. why they are doing like this I don't know.
Dear Kathiravan,

We deeply regret the inconvenience caused to you. Please send an email with all of your details to [protected]@krazybee.com. so that we can better serve you.

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