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KrazyBee — Fake loan showing on my cibil report

I never used Krazybee app and I didnt take any money from it. But my cibil report is showing that I have taken a loan of 1000 from that app in 2017. This is negatively affecting my cibil score. I raised a dispute in cibil but in vain. I wanted to check directly in the Krazybee app, but its not available now, it seems that its banned.
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