KrazyBee — Loan account showing wrong status

Team please clear asap,

1. My loan account showing wrong details I cleared my all dues on time but still showing settled status on my credit report request you to please resolve it.
I have a payment successful mail on 4/09/2018 or in my report also delayed payment on September please check & resolve

2. In morning I have received a msg also attached, please check and clear this also...

3. Please close my account on crazybee there no payment due on my side...