[Resolved]  KrazyBee — Money not refunded

I have made a emi payment at first in app its shows success but I get msg failed so u think i have to do again and done then it show successful money debited two times then after one month still now I didn't get refunded amount back yet then I realise complaint but the krazy bee staff said that its paytm problem then I file complaint to paytm there saying no money debuted then where hell is my money gone I have rotate to both but I didn't get anything reasonable response I have to get money now but still I didn't get very upset with krazy bee and paytm...how can they accept two payments for same emi