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KrazyBee — Showing personal loan of krazybee account no: KB210220VMZXJ which I have never taken

In my cibil showing krazybee personal loan with account no.KB210220VMZXJ which i have never taken due to this my cibil dropped so much.
it is showing payment start date 01/02/2021 and end date 01/11/2023
please help.
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