KrazyBee — Unnecessary loan availability showing on, I'm not take anything from your side please close this account now

I don't have any idea about this, I faced lot of issue. Day by day my civil score is going down. I know during my college some of my friend take loan but we complete all EMI at on time. So know why it's showing. Please help to close this. If is there any thing to resolve it and any thing please let me know but i'm not taking anything from you. Help me as soon as possible. Kindly share detail's about that and then i complete all process and please close this.