KSOU — KSOU not issuing MTech Degree

Address: 110089

I completed my MTech degree from KSOU in the year of 2013 via an institute in Delhi.
After much efforts I am not able to receive my degree.
I have all the proofs like marksheets of all the semesters in support of this.
My enrollment no is 1211DMTE0011
My contact no is [protected]
If anyone has any advice or suggestion then please share with me.
I would be thankful to him/her