[Resolved] Kutchina / Bajoria Appliances — malfunction of my chimney

Diptiman Khamrui

from Mumbai, Maharashtra

Address:

PADMAPUKUR COLLEGE ROAD, P.O+P.S :TARAKESWAR, HOOGHLY, WESTBENGAL, Hooghly, West Bengal, 712410

I purchased a kutchina chimney on 22/3/19 from smart kitchen technologies, tarakeswar with product serial number[protected]. The product is having some problem since its purchase. At first, when the chimney is running for more than 1hr, the machine become automatically stop. The light is also defective. Its automatically became off after maximum 3min. I complained to the shop. The service provider came & placed the chimney a very low height. I'm 5ft8inch height but its even low height than me & every time i get a head trauma. They didn't hear my request. After this, still my problem is not solved. Suction is not working properly & oil is coming from the side of the chimney. Even every gazets in the kitchen is becoming oily. & they didn't care to it.
I'm a doctor by profession. Its very difficult for me to call them daily for these problems. I request you to please replace this item with a proper functioning one.
Dr diptiman khamrui
S/o purnima khamrui
Padmapukur, tarakeswar
Phone : [protected], [protected]

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Aug 12, 2019

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Kutchina / Bajoria Appliances Customer Care's response Hello!

We understand that your experience with us was not very pleasant. This certainly
does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. We have already taken up the matter with our service coordinators. Our executives will surely call you back as soon as possible and resolve the matter.

Regards
Team Kutchina

Verified Support

Jul 10, 2019

Kutchina / Bajoria Appliances Customer Care's response Dear Sir,

As per feedback from our service coordinator, your complaint was attended and solved satisfactorily by technician on[protected]. Kindly contact us for any further feedback or assistance.

Regards,
Team Kutchina