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Kutchina / Bajoria Appliances Complaints & Reviews

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Updated: Jan 28, 2025
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Kutchina / Bajoria Appliances reviews & complaints(594)

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P
Palu2510
from Kolkata, West Bengal
Jan 28, 2025
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Not covering warranty

Address: Unique Apartment,Flat no-1C,Floor-1st,158 Das Para Road, Thakurpukur

Hi team, I booked an appointment for my chimney which was not working only light functioning.A technician came to visit & found all ok rather than motor defective which is still under warrenty.He refused to resolve the issue as it's spear parts not available to service provider & also suggest me to rewinding it from outside.Finding no way I just removed my installed chimney & kept it in a box.This is totally unprofessional behavior from a...
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bhanuvig
from Hyderabad, Telangana
Oct 28, 2024
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Kutchina chimney dead due to motor, display, pcb problem

Address: Bajoria Towers, 20 Chinar Park, Kolkata – 700157, Kolkata, West Bengal , India
Website: www.kutchina.com

I bought Kutchina Chimney on[protected] from Namasvi enterprises, hyderabad. After installing the chimney the problem started motor not working, then created a ticket on 22 nd of August 2024 with CC team they said Motor problem and closed that ticket and opened another ticket for ordering motor, motor did not received but they said PCB may fix the issue, but no use. The problem remains same but they are opening multiple tickets to increase...
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Memi Sen
from Kolkata, West Bengal
Apr 24, 2024
May 10, 2024
This thread was updated on May 10, 2024
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Address: Mohan Tower Flat no 10 F 28B chaul patty road kolkata 700010

We bougth the chimney on 23rd March 2024 . From 1st April we found the oil is leaking from the chimney and it suddenly stopped frequently.
We raised the complain to kuchina multiple times to replace the product as the product is newly bougth,
The customer service is worst.
2 time technical visited, They are unable to find the problem.Technical said in our house there is a problem with capacitor where as customer service team is claiming technical said there is no problem.
It is almost a month we are following up .There is no resolution and i donot see kuchina has any intention to solve.
As they already sold the product and got the money it is like customers are not important.
See of the problem can be resolved or kuchine wants to settle the problem in consumer forum
Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
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We are really apologize for the inconvenience caused to you, we are there to help you out, however, would request you to kindly share the registered mobile number.
Reply
Memi Sen's [Complaint's author] reply, Apr 27, 2024
Number-8420018779/7872537988
Memi Sen's [Complaint's author] reply, May 2, 2024
any update please.Number-8420018779/7872537988
Memi Sen's [Complaint's author] reply, May 8, 2024
Any update please. I raised the concern on 26th .I donot get any reply.
Today a Person from Service centre Visisted. below is the feedback. 1. Oil leacking is a ok problem for them . He is asking We should mop and clean it everyday. [This is a precondition to buy a kuchina chimey ] 2. You cannot stop the chimey otherwise this will be hanged. We need to wait for 3 min to stop it.
Are you guys think we are fool who are buying the kuchina chimey with so much money.'
I am going to raise a case in consumer court again kuchina now.I understood only this language they understood
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    S
    sam@2008
    Jan 28, 2024
    Jan 29, 2024
    This thread was updated on Jan 29, 2024
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    Buttons not working from last one month.

    Address: Lig-45

    Its like from last month the buttons had stopped working and its not helping us to remove the oil as well. Kindly please do something....
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    S
    samej
    Jul 15, 2023
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    Kutchina chimney blast at night when not in use

    Hello team,
    Yesterday there was a terrible incident happened. Kutchina chimney which I had purchased last year around got blasted, and its glass particles spread throughout the kitchen. Luckily as there was no one in the kitchen at night time, no one got injured. But i saw the similar complaint on this forum by customer( Sanjib kumar gogoi from Asam) TWICE.
    I am having two asks:
    1. Root cause of the issue, so that it...
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    samej
    Jul 15, 2023
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    Chimney blasted when not in use at night

    Hello team,
    Yesterday there was a terrible incident happened. Kutchina chimney which I had purchased last year around got blasted, and its glass particles spread throughout the kitchen. Luckily as there was no one in the kitchen at night time, no one got injured. But i saw the similar complaint on this forum by customer( Sanjib kumar gogoi from Asam) TWICE.
    I am having two asks:
    1. Root cause of the issue, so that it...
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    A
    abir26
    from Port Blair, Andaman and Nicobar Islands
    Jun 24, 2023
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    Violation of Warranty Policy on Product and misguiding the customer with wrong information

    Address: 20, Chinar Park, Bajoria Tower, Rajarhat, Gopalpur, Kolkata-700157

    Sir/Madam,
    I had registered a Kutchina kitchen chimney motor[protected] repair request in Kutchina customer care on 27.05.2023. In the conversation with the customer care, the customer care representative had briefed me to pay Rs. 750/- towards motor replacement/service fees whatever applicable. Accordingly, the technician visited my house on 30.05.2023 and initially demanded Rs. 1500/- directly for service fees + Rs. 350/- towards...
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    A
    Amlan003
    May 30, 2023
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    Glass replacement not done yet. It has been 1 month since the complaint registered

    Please look into the matter as soon as possible. Docket number [protected]...
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    Amlan003
    May 30, 2023
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    Glass replacement not done till yet

    As per previous communication Kuthcina rold that they will resolve it at the earliest and they have cmmunicated to their distributor. Still glass replacement has not been done. Docket number -[protected]. Please help.Atttached scrrenshot of mail for reference....
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    akanksha14_11
    May 25, 2023
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    Kutchina Brio Premium 75 Fraud Sale

    Address: 1191, Jessore Road, Kolkata-700028

    Hi Team,

    This to inform you that, the Brio Premium 75 chimney sold by Kutchina's dealer is a completely faulty and troublesome product. We have been facing troubles since the day of installation of this product.

    We were using an old Kutchina Chimney (Vogue) model which was used to exchange for against this new Brio chimney and adjusted in the payment. The new product was installed on 29th April 2022 but the...
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    A
    Amlan003
    May 23, 2023
    May 30, 2023
    This thread was updated on May 30, 2023
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    Chimney Glass Replacement done done till yet

    After continuous follow up on 27th April, 2023 kutchina representative came and took 4000 thousand ruppes in advance for glass replacement and it has been nearly 1 month still no one came for replacement. Attached money advance recepit that has been taken in advance. Please look into the matter asap....
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    MONOJIT BHATTACHARYA
    May 1, 2023
    May 2, 2023
    This thread was updated on May 2, 2023
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    Kutchina ro filter complaint

    Address: navi mumbai

    Inspite of several follo ups i am unable to get kutchina filter installed.
    This has been a never ending process of getting Kuthina filter installed after having fallen prey to predatory sales through AMC renewal for 2 yrs by Sanjay Sarkar post which the quality of service and agony that I have gone through is horrible, to the extant people who come to install Kutchina filter has started recommending me to install Aquagaurd and rates...
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    A
    Amlan003
    Apr 27, 2023
    May 1, 2023
    This thread was updated on May 1, 2023
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    Chimney glass broken

    Details : I bought Kutchina Kithcne Chimney Amora Premium.Siddenly on 18th April'23 the glass top of the chimney exploded and the glass piesces shattered all round. The chimney was not working at that time still the accident occurred. If at that point of time someone would have been there big accident might have happen. Kutchina is providing defective/low quality products. I called Kutchina on 19th April'23 and lodged complain but till now...
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    Beni2023
    Apr 8, 2023
    Apr 27, 2023
    This thread was updated on Apr 27, 2023
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    [Highly Disappointed] Disgraceful Support Center

    Address: B garden, Howrah, West Bengal

    I have signed an AMC with Kutchina service center (67/7 college road, B Garden, Howrah) on 23/11/2022. For the first service, I have been following with them since last three weeks and every time I call them they said they will send the person next day.

    I am highly angry and disappointed with the service and wanted you to please escalate this to the higher authorities for action against this fraud else I will take this escalation/fraud...
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    Palash75
    from Sheoraphuli, West Bengal
    Feb 19, 2023
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    Service not attended inspite of AMC

    I've an AMC for my kitchen chimney. After making an AMC they don't bother to attend the service. I've booked for service over customer care number on 2nd February followed by reminder again on 14 th February. No one from Kutchina has contacted for attending the call. This is very sorry state of affairs going on in the service provided by a renowned company like Kutchina....
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    E
    eden city amit
    from Kolkata, West Bengal
    Feb 16, 2023
    Apr 27, 2023
    This thread was updated on Apr 27, 2023
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    Call log # 202302072429265 ( amit kumar ghosh - under AMC Gold # 012496 )

    Address: Eden City Maheshtala , Block C7 Flat 402 , Kolkata 700137

    My Kutchina Purica RO is under AMC .
    Still the Co / External service provider is charging for membrane .
    In this year this is the third time the membrane is crashed and Co is asking me for additional amount for the same .
    Me and my family with my ailing mother is compelled to buy water from outside and paying heavy cost on drinking water .
    As a consumer I am totally aggrieved and request your support for immediate...
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    E
    eden city amit
    from Kolkata, West Bengal
    Feb 16, 2023
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    Kutchina Purica RO

    Address: Eden city maheshtala. Block c7 . Flat 402. 4th floor. Budge Budge Road . P.S Maheshtala . N/l after ESI Hospital. Kolkata . Westbengal

    My RO is not functioning and it is under AMC # 012496 . Co is providing duplicate and below par quality of services and equipment for replacement.
    In the last one year this is third time my membrane is crashed and now co is asking me to pay charges against the faulty membrane.
    This is not the first time, earlier due to poor contamination issue and parts issue my machine is been replaced .
    I have been buying water from...
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    Z
    zyxcba
    from Kolkata, West Bengal
    Feb 12, 2023
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    Problem from kutchina chimney from a day of installation

    Address: Haridevpur

    Facing problem from the first month of installation of velva 90 kitchen chimney. Oil seepage from chimney even after the day service engineer attended the trouble. After twice such case, I registered the trouble through customer services. Then again service engineer visited and do some corrections in hose, but still the problem appeared within 2 days. Again I registered trouble on 8th feb, 2023. Till date no one attended the trouble.
    As...
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    Z
    zyxcba
    from Kolkata, West Bengal
    Feb 12, 2023
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    Oil seepage problem from kutchina chimney from a day of installation

    Address: Haridevpur

    Facing problem from the first month of installation of velva 90 kitchen chimney. Oil seepage from chimney even after the day service engineer attended the trouble. After twice such case, I registered the trouble through customer services. Then again service engineer visited and do some corrections in hose, but still the problem appeared within 2 days. Again I registered trouble on 8th feb, 2023. Till date no one attended the trouble.
    As...
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    Er.Akshay Kayapak
    from Yavatmal, Maharashtra
    Feb 8, 2023
    Feb 8, 2023
    This thread was updated on Feb 8, 2023
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    Kutchina vega dlx 75

    Address: BLOCK-7, 20, Bajoria Towers, Chinar Park, Kolkata, West Bengal 700157

    We have purchased the Kutchina vega dlx75 model chimney on 2 nov 2022.As per their warranty manual and instruction manual there two free services within the 4 months of purchase.We have registered and called the customer care for the free service on 10 january 2023 but till now no one has come to do the service.They are just taking our details and harrasing us mentally by making fake promises.Its been more than 20 days and still no one technician...
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