[Resolved]  Lenskart — Amount not refunded till now

Website: Lenskart.com

I had ordered (Ref. [protected]) a pair of eyeglass on 22nd of august, when i came to know i had ordered wrong frame size. I immediately contacted the customer care and asked to cancel which was done at the moment. Now i was told that i will receive the amount within 7-10 working days but i did not. I called and mailed them several times despite them telling me that my issue will be resolved soon but to all in vain. After several attempts and my bank statement being asked for proof, i was told that my refund was processed successfully and to contact the bank as it was already done from their side. After so much harassment i approached the bank and now according to them there's no such transaction in my account from lenskart. Had the refund being processed successfully then where is it going. I'm so fed up with this. They are just making fool out of people like me and luring the hard earned money. I request to all to never buy from this site or else you will regret it later.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2020
Lenskart Customer Care's response
We are really sorry to know that we were not able to live up to your expectations. Please be assured that we are here to serve you and we'll strive our best to do so. We'll be connecting with you at the earliest to discuss further and provide the needed assistance.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    1661
    Pending
    252
    Resolved
    1209
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR