Lenskart Complaints & Reviews

I had orrderred a Sunglass Frame on Lesnkart App and the same was delivered as per expectation. After receiving the frame, I wanted to use the same as my power glass and hence I went to their Store at Subedari, Warangal.
At first, they refused to provide the services. After a long discussion, they agreed to get the work done and informed me that it would take 6-7 days. I was ready to make the payment through a Credit card, but they...

I've ordered one frame online on your Mobile App vide order Id [protected]. After receipt of the frame, I wanted to convert it into power glass and I came to your shop at Sundari, Warangal. At first, the service was refused. After lot of discussion, later they agreed to provide the service and told me that it will take 6-7 days (more than required) as they had to send the frame to Hyderabad. I was ready to make the payment through credit card....

1. First I was given a wrong power glasses. I was finding it difficult to see that more than 5 feet further and would have met with an accident
2. When I went for an exchanged, I requested if I could one of them till the time I get one, I was told that is not company policy. I had to be without glasses for all these days.
3. I received a message stating that I can go pick up from the store between 12:00 and 5:00. When I went...

I want a recipt for this order....

As per my order no [protected], ( get one free offer ) two products were delivered one on 7/2/2023 and the other on 13/2/2023.
The original product ordered and recived on 13/2/2023 is of poor quality and was returned to the store at stadium road Palakkad Kerala on 22/2/2023.
The way my grievance was addressed by the manager was offending and he could not offer a satisfactory solution to get the product repaired or refunded considering...

I have purchased on 4rth feb of spects for 5800 and due to technical issue double payment happened i have already raised a complaint against on that store but its been 20 days above i have not get my extra amount back still please look after the concern....

I shouldn't give even one star, very worst service and the customer service personnel did not even have time to attend us properly. They are heavily understaffed.

I ordered a frame, and i asked them to place my older lens on the new frame which is as same as the frame I had before, it was done in a hurry in no time and after wearing, I had disturbance in my sight, initially I thought it was the change in frame but I had the...

Lenskart delivered useless product and no service support for that, just making noise of policies. Due to their technical issues why customer suffered. After 14 days no service....

I bought a pair of glasses for my mother last week of December.
The registration number is [protected].
One of the glasses I received was damaged.
The nose pad of the glasses had become worn.
I couldn't bring it because of my hectic work schedule.
On February 11th 2023, I went to the Lenskart MG Road branch and requested service.
They said it would take a day.
I left saying that I would pick...

On Feb 15 I placed a return request for a spects, which was accepted and returned on same day by shadowfax, now I got a cashfree payments link by lenskart to put my account details for refund which also I did, and within next half hour I received a sms that refund is complete ( screenshots attached) my account number and ifsc code details were right as told by lenskart on mails as well account number is[protected] but I didnot receive...

On 14 february i placed a return refund request for one of my spects which were too huge on me (Details attached below), the specs was picked on 15 feb by shadowfax and by evening of same day i received a cashfree link for refund which asked me to give my account number and ifsc code, i gave all right details, account number is[protected] and within 20 minutes i received a confirmation on my sms that refund is complete but when i checked...

I have ordered for spectacles from lenskart through a field agent. 1st time tried theough upi which went to payment processing, the agent told that it failed and I paid again through debit card. Money got deducted for both payments. Now, lenskart is not returning the wrongly debited amount. I keep following up from 6th of February, they kept pushing the resolution late, started with 8th then 10th then 12th then 17th now 23rd. No proper resolution...

Lenskart just fake confrmation one mail and now no response. please help with these cheaters and take a strong action.

no one listening and listening to my query. can someone please help

2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 1/4br...

2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 1/4
Mrinalini Pandit
Re: We have received your request:[protected] Lenskart.com
1 message
Mrinalini Pandit Mon, Feb 13, 2023 at 10:15 PM
To: Lenskart Care
Dear All,
Thank...

Dear Nodal officer,

I'm really disappointed with lenskart customer service. I really felt heartbroken as I didn't expect such behavior from Lenskart.

Firstly I would like to bring in your notice that I visited lenskart Airoli showroom in Jan 2023. I asked her how much particular glassware with power will cost? She said 4400/-, if I buy 1 eye wear it will cost 4400 and if I buy 2 Eyewear still it will cost...

I have ordered a buy 1 get 1 eyeglass from lenskart in January 2023. Then I proceeded for the exchange because the submitted powers were wrong. One eyeglass has been successfully exchanged but the other one was placed an exchange with another frame by lenskart without my consent. Then lenskart customer care said that the exchange will be cancelled but the glass will be picked and I'll recive store credit and with the help of store credit...

I have ordered an eyeglasses on 6th February 2023, and it was delivered on 9th February 2023, the packaging was sealed packed but when i opened the box there was no eyeglasses.
[protected] is my order I'd.
This was a very bad experience from purchasing from lenskart...

Hi There

From past 2/3 weeks almost every day calling the help desk & no result yet. Attached specs return receipt (attached here too) & provided all the details asked by your team. Every time I called I was given the promise that the issue would be resolved in 24 hours. Even today when I called the same answer is given.

Problem statement:
a) 2 john jacobs specs returned of order [protected]/[protected]...

Sur,
With due regards, I would like to inform you that I purchased two photochromatic specticals from janupur jammu (Jammu and kashmir) store vide order no [protected] on December 9th 2022. I used one pair of specticals for a month & a half then I found minute scratch on both the lenses but it became worst within a couple of days. Then I went to lodge compliant to the same store, they refused to help me.
On the day of purchasing...

I bought frame from lenskart and break occurred in joint of glass within 3 months. lenskart make a fool to customer's selling very poor quality products....