Lenskart — Broken specs frame

Lenskart — Broken specs frame

S SushilUniyal008 from DEHRADUN, Uttarakhand Jul 17, 2023 Jul 21, 2023 This thread was updated on Jul 21, 2023

My specs frame broke from one side after having a crack on it within 3 months of its purchase, the sales person on the store refused to repair or replace it, despite of the fact that it has a 1 year warranty. Please help me, so that my specs gets repaired or replaced and having the better quality product this time. Was this information helpful? No (0) Yes (0)

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Lenskart Customer Care

from New Delhi, Delhi

Jul 21, 2023

Verified Support

Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# if any /contact details so that we can assist you in a better manner. Thank you

SushilUniyal008's [Complaint's author] reply, Jul 22, 2023

Order no - 1268265270
Order Date - 26/03/2023
The product - Gunmetal Blue Full Rim Wayfarer, ProductId - 146825
You can connect with me by email Id - sushiluniyal008@gmail.com

SushilUniyal008's [Complaint's author] reply, Jul 24, 2023

Hi Team any update on this ??