Lenskart — Claim request rejection

Lenskart — Claim request rejection

A Abhijth Sep 19, 2023 Sep 30, 2023 This thread was updated on Sep 30, 2023

Claim request raised via one of the stores just got rejected, with the reason : 'rejection from vms', even though my order is still within the first 6month warranty period (and paid for insurance). The item has been submitted at the store per the personnel's instructions and I just received a request stating claim being cancelled. Need help with re initiating the process and getting the item replaced. Was this information helpful? No (0) Yes (0)

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Lenskart Customer Care

from New Delhi, Delhi

Sep 30, 2023

Verified Support

Hi Abhijth, We deeply apologize for the inconvenience. Please provide us with your contact number/order number as this will help us to serve you better.

Lenskart Customer Care

from New Delhi, Delhi

Sep 30, 2023

Verified Support

We deeply apologize for the inconvenience. Please reach out to our customer support at [protected] or write us at [protected]@lenskart.com with your contact number/order number as this will help us to serve you better.