[Resolved] Lenskart.com — Poor service

Rajesh-Khanna

from Delhi, Delhi

Aug 6, 2015

Address: New Delhi, Delhi

Hi,
I placed an order on 2nd Aug, 2015 for Ray-Ban RB3025 L0205 Size:58 Golden Green Aviator Men's Sunglasses via Pre-paid Order No.: [protected]. It was dispatched on 3rd Aug, 2015 by DELCART via Track Id P[protected]. While tracking my order in DELCART I found that it was Out of Delivery on 4th Aug, 2015, but after that there is no update on it. This order was dispatched from Delhi and need to be delivered in Delhi itself. How much more time you people will take to deliver the same. It is very pathetic.
From last 2 days I had made several calls at your end, but neither got any feedback nor call back from your end. This is 1st time I have ordered from LensKart.com and hope I won’t order in future. I will make sure I will spread it in my circle in the social media.

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Complaint marked as Resolved

Verified Support

Aug 10, 2015

Lenskart Customer Care's response Dear Rajesh, we're sorry to see you dissatisfied. We noticed that your order was booked on 02nd August 2015 and the day (06th August 2015) you highlighted this issue to us, we took action on it and the order was finally delivered to you on 07th August 2015. Your feedback was shared with the logistics also however, they confirmed that due to some internal issues, your order was delayed and this was not at all intentional. We assure you such delays will not happen again.

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Comments

vkyverma

from Delhi, Delhi

Sep 17, 2015

Hi,

Similar is happening with me. Delcart person was out for delivery yesterday (16/09/2015) at around 15:35 and he could not deliver the package by the end of the day. The status got updated as "Delivery Failed-CONSIGNEE NOT AVAILABLE". I however waited at my ofice till 7PM for the courrier but no one came.
Again today (17/09/2015) the status changed to "Out For Delivery" at 12:01 and I am still waiting for the courrier boy at my office while drafting this complaint. No one at delcart is receiving the call since morning.
This is really frustrating and annoying.
I dont think I will ever make a purchase on lenskart again in future.