[Resolved] Lenskart — Delay in product delivery and staff irresponsible behaviour

aroraprateek202112

Address:	560103
Website:	www.lenskart.com

WORST SERVICE EVER SEEN. I have ordered Contact lenses having order no : 533516 from lenskart HSR outlet. On 22nd Dec., it is received at the outlet. The executive told me, it will be deliver to your mentioned address by 23rd dec. It is almost 1 week and the product is still not delivered, and eveyday they are saying like your product is out for delivery. Thanks for such a great experience, and making me regret to shop from lenskart. Worst experience ever..

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Jun 6, 2016

Complaint marked as Resolved

Verified Support

Dec 30, 2015

Lenskart Customer Care's response Hi Prateek, we deeply regret for the delay and the trouble caused to you. As per our telephonic conversation, this product has been delivered to you by yesterday. We understand that your current experience with us may leave for considerable disappointment at your end. Whether the feedback we receive is positive or negative, it remains a crucial tool for determining how we can best improve our products and services. We would take this as a very strong feedback from you and would certainly share it with the management to ease your future shopping experience with Lenskart.com. Hence, we request you to treat this as an exception and not as an indicator of our service levels.