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Lenskart — Eyeglasses having wrong power as per Opthalmologist prescription

Address:FLAT 1A. DRISHTI,

This is regarding Order ID: [protected], Order Date: 12 Nov.
There was a home eye checkup done on 12 NOV and two John Jacobs glasses were delivered on 15-NOV and 18-NOV respectively.

After using these glasses I started having headache and near vision issues. For couple of months I have had this headache now thinking it may be due to other issues.

After contacting opthalmologist, I was given a new prescription. The power given by Lenskart home checkup was wrong.

I have attached my new prescription.

I want that lens of my eyeglasses be exchanged with correct power as provided by the Opthalmologist prescription. This is still within the warranty period.
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Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your contact details so that we can assist you in a better manner. Thank you
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We deeply apologize for the inconvenience. Please reach out to our customer support at [protected] or write us at [protected]@lenskart.com with your contact number/order number as this will help us to serve you better.
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