Lenskart — Frameless glass repair damaged lens

Address: Lenskart-perumbakkam,lenskart-ECR

I'm karthick I have purchased pair of glasses one is black half rim and another is gun metal navy blue white rimless in perumbakkam, Chennai. Firstly I have received the half frame one after one and a half week after ordering.Then the rimless one received in end of January after somuch complaints on delay from store and got from another branch they delivered me at the office. The product is delayed more than 1 month it is ok but the fittings are bad quite uneven fitting.I have contacted concern store person and conveyed him about this. They said me to come to store and give that rimless glass for repair and I have done that. But after repair it became very bad the glass looks like bended from center. Then I reported to store they asked to wait then lockdown came for these months. I have returned to Chennai in September. I have no response from perumbakkam store so I went to ECR store to repair the glasses on sep-29 and conveyed all these they said that they'll correct it. Today Oct-11 I received call from ECR store and said that the product was repaired and ready. I went to store around 4 pm while I received the product I noticed the straight crack at lens even a child will notice the crack that much crack on left side lens when I showed it to the store manager he said that they'll complaint at higher level and will give a new one because I have insurance and also said that I have to pay tax for new one. The problem is I'm not even weird the glass after product is ready why should I pay the tax for these glasses I paid around 3000 rupees I'm not satisfied with their service I haven't received the product properly they why should I pay. For the receiving of glasses itself I travelled around 4 times each store's who's gonna pay for me. You guys frustrating too much. I need a solution or I need my money back and for the glasses and for wandering me to the store's