Lenskart — gift card for diwali

Address:

New Delhi, Delhi, 110045

I ordered a gift card from lenskart for one of my friend for diwali and i ordered as date of delivery was showing before diwali. Then on date of delivery, i. E 25-10-19, i checked with customer care about the status and i got to know that it would take a week now to dispatch. I put my cancellation request and executive confirmed about cancellation. After 10 days i got to know that gift card delivered to my friend. Now, struggling to get a refund as they have a policy to say that gift card is non refundable but do not have anything to say about delay delivery and forcing customer to accept the order after even cancellation.

Order no. [protected]