[Resolved] Lenskart — Glasses purchase

Krspr

Jan 2, 2021

Address: Property No 29/24/2, 25/2/1, 30/4/1 Revenue Estate of Village Begumpur Khatola Gurugram (06)-122004

I ordered 2 pair of glasses on December 19, 2020. As soon as the invoice pulled up, I noticed a problem with what I thought I had ordered for a pair of prescription sunglasses. I immediately e-mailed Lenskart. I got no response. I tried to contact them several more times, even checking junk mail to make sure my server had not kicked it out. Again, no response, except to say my glasses had shipped. They arrived December 26, and as I suspected, the one pair in question was incorrect. I have tried to contact Lenskart just about every day since receiving my order. Still no response. So now I’m out $150 with one pair of glasses I can’t wear because they don’t have the prescription in them.

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Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2021

Lenskart Customer Care's response Dear Customer, we duly apologize for the inconvenience caused. We would like to sort things out for you. We request you to kindly share your order ID/contact details to [protected]@lenskart.in and we'll be glad to connect.