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[Resolved]  Lenskart — Glasses related issue

Address: Old Palasia, Indore

I bought 2 glasses on an offer from a lenskart store at old palasia indore on 27 feb 2020. I wanted it to be gifted to my friend and bcos of covid and lockdown i wasn't able to gift as we are from different cities and the glasses were in Indore. When i gave him in december i found out it has size issue and a Manufacturing default which does not make it look good.

Kindly please exchange the glasses otherwise it would waste all of my 1700.
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Aug 9, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
 
4 Comments

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Comments

Dear Customer, we duly apologize for the inconvenience caused. We request you to kindly share your order ID/contact info to "[protected]@lenskart.in" and we'll be glad to assist you.
Reply
anu0kriti's [Complaint's author] reply, Dec 19, 2020
My Name is Anukriti Shrivastava
And my order id is --- 1220143376
And the amount i paid was ₹1700.
Dear Customer, we understand your concern and we'll be glad to check and assist you with the same. We request you to kindly share your order ID/contact info to "[protected]@lenskart.in" and we'll be happy to connect with you.
Reply
anu0kriti's [Complaint's author] reply, Dec 19, 2020
Name is Anukriti Shrivastava
And my order id is --- 1220143376
And the amount i paid was ₹1700
Dear Customer, we understand your concern and we'll be glad to check and assist you with the same. We request you to kindly share your order ID/contact info to "[protected]@lenskart.in" and we'll be happy to connect with you.
Reply
anu0kriti's [Complaint's author] reply, Dec 19, 2020
Name is Anukriti Shrivastava
And my order id is --- 1220143376
And the amount i paid was ₹1700.
Dear Anukriti, thank you for sharing the details with us. We will get the same checked and update you at the earliest.
Reply

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