I've ordered one frame online on your Mobile App vide order Id [protected]. After receipt of the frame, I wanted to convert it into power glass and I came to your shop at Sundari, Warangal. At first, the service was refused. After lot of discussion, later they agreed to provide the service and told me that it will take 6-7 days (more than required) as they had to send the frame to Hyderabad. I was ready to make the payment through credit card. But they insisted for payment through Paytm. Again after lot of discussion, they agreed to send the frame to Hyderabad telling me that once frame would come, I should make payment.
Today after 6 days, I got a call to make the payment. When I enquired about the status, I was informed that the work will start only after payment.
My question are
1. Why 6 days wasted to clarify that the work will start only after payment?
2. Why it took 46 hours for Lens kary to contact me for payment after delivery of frame at Hyderabad
2. Whether Lenskart does not take payment through Credit Card.
Pathetic is the moderate word to describe your service. Mr Piyush Bansal talks about vision on TV but is this the vision you people envisaging ?? Was this information helpful? |
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