[Resolved] Lenskart — Lenskart fraudulent practices

jitin1986

from Ahmedabad, Gujarat

Address:	411027
Website:	lenskart.com

I would like to bring to the notice of all the fradulent practices of Lenskart.
In April15, they gave me an offer of 1000 Rs Paytm cashback. But I didn't get any. After doing lot of complaints online I was given 1000 Rs. cashback. Which later on turned out as a gift voucher. But again when I used this gift coupon in Jan16 it's worth was only 300. This is how they dupe the customers. And again they offered me a Gift Voucher, Whose validity they've put only till 6th Feb. Why would I need a new spec within a month of ordering an earlier one?
And the way their customer service is made up of it looks like they've recruited bunch of rude guys who don't even listen to the customers.

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Complaint marked as Resolved

Verified Support

Feb 10, 2016

Lenskart Customer Care's response Hi Jitin, as per our telephonic conversation, we are sorry to inform you that we would not be able to reconsider April 2015 paytmcash back offer for which we had already provided you Rs 1000 coupon code without any terms and conditions. However, as you have returned two products so, as an exception, we have again reactivated coupon code for you. We have already emailed you the coupon code worth Rs 1000/- along with its validity. Regards..!!