Lenskart — Lenskart item not delivered, but showing as delivered

Address:

Lenskart gurgaon

My order No. [protected]. This order had two glasses, two boxes of Contact lenses and a bottle of lens solution.
They marked it as delivered on 12th Jan while only glasses were delivered and contact lenses were still not delivered. Tried reaching customer care multiple times, they raised a complaint request and then closed it saying Item is delivered.

Asking them to provide me any proof of delivery but no response, I have CCTV at the main gate and they can verify nothing was delivered.

Never thought would have such a bad experience with no resolution.