[Resolved]  Lenskart — Money refund issue

I have visited the lenskart store in Rajkilpakkam, Chennai on 21st Oct 2022, and i purchased a product in store.I have used my debit card to purchase, the amount was debited and transaction was successful and i received the receipt for the same.
Due to some issue in Lenskart they couldn't take my order and they assured me for a refund in 24hrs. But its been 48hrs now and i didnt receive any refund.
From the store they provided me a ticket number 17910858, and i called the customer care, they don't have proper information on this ticket.