[Resolved] Lenskart — No status for my order

Rathore Singh Raghav

from Shillong, Meghalaya

Address:

793001

I had placed the order against [protected] but due to some reason the same order was cancelled and reordered [protected] on 30/02/2016 and same is showing dispatched on 04/02/2016 by xpressbees now i am trying to track the same no status in fact from 07/02/2016 they are only assuring that we will contact you.they gave me the no to contact for the shipment i tried calling them as per ms pooja the consignment is still in delhi only .

i would like to request is it my responsibility to call up the courier and get the status.
when you people have given the option to track your order why same is been not updated till now after 4/2/2016

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Complaint marked as Resolved

Verified Support

Feb 10, 2016

Lenskart Customer Care's response Hi Raghavendra, we deeply regret the trouble caused to you. As per our telephonic conversation, you have already purchased the eyeglasses from a local store due to urgency. This is certainly not the experience we want for our customers, and we assure you that your complaint has been escalated further to the higher authorities and we are coordinating for the prioritizing urgent return of the product to the warehouse. Once the product is returned to the warehouse, we will provide you store credit for your paid amount. We will leave no stone unturned to ensure that we manage to bring a smile on your face very soon. Please allow us just one last chance here and we shall ensure speedy action.

Verified Support

Feb 11, 2016

Lenskart Customer Care's response Hi Raghvendra, as per your request, we have credited the store credit for the paid amount to your lenskart wallet which you can utilize anytime for a future purchase with us. We understand that your current experience with us may leave for considerable disappointment at your end. Whether the feedback we receive is positive or negative, it remains a crucial tool for determining how we can best improve our products and services. We would take this as a strong feedback from you and would certainly share it with the management to ease your future shopping experience with Lenskart.com. Hence, we request you to treat this as an exception and not as an indicator of our service levels.