I shouldn't give even one star, very worst service and the customer service personnel did not even have time to attend us properly. They are heavily understaffed.
I ordered a frame, and i asked them to place my older lens on the new frame which is as same as the frame I had before, it was done in a hurry in no time and after wearing, I had disturbance in my sight, initially I thought it was the change in frame but I had the same disturbance for 3 weeks and i visited the store 3 times with complaints of disturbance, then I went to an opthomologist and finally she said that the lens were placed the opposite of how it should be. The left lens in the right and the right lens in the left side. I was not even sure that this is a possibility, the lenses were reversly placed .I went back to this store and asked the staff how can they be this much negligent and they didn't even have any regret and the staff said " All this happens, dont mind, I'll change the sides and give you", my question is - If incase I met with and accident or something had gone wrong with my eyesight, will they take responsibility? This store is very highly understaffed Nd they are not even conserned abt their customers, they are a partial - service based industry but they are not responsible enough. I have had a very long customer relationship with Lenskart and it's heart- wrecking to see the standard go down as they have become popular. Ever Have I had this miserable experience at any store lenskart or with any other optician. Lenskart at it's worst.
Store - Lenskart, Sharat city Mall, Was this information helpful? | 
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