Lenskart — Poor quality of frame

Website: www.lenskart.com

I had ordered sunglasses on 15/09/2019 and used it for 6 months. After march 2020 as we all know due to covid we were not able to go out, i did not use the frame and never checked on it. I opened the box on 10/10/2020 and saw the frame covered with rust. The frame for which i paid rs 8000 aprox of jhon jacobs. On raising complaint i am told that your 1 year waranty is over. Rusting can never happen due to mishandling also out of 12 months i did not use it for 6 months. If i am paying rs 8000 for a frame and such product quality is given, i would never recommend to buy from lenskart. I want resolution of the issue as this is not expected from lenskart
Was this information helpful?
No (0)
Yes (0)
Lenskart customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    1661
    Pending
    252
    Resolved
    1209
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information