[Resolved] Lenskart — Poor service

Nupur Gaikwad

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400037

This is for the second time that they called me up and said cant provide home eye check up service for an already booked appointment. I think you should shut down your store

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Jun 7, 2016

Complaint marked as Resolved

Verified Support

Jan 11, 2016

Lenskart Customer Care's response Hi Nupur, we apologize for the inconvenience caused to you regarding the issue. However, we would request you to please share your order id with us at the earliest, so that we can assist you better and provide you with a satisfactory resolution. Thanks. - Anamika

Verified Support

Jan 12, 2016

Lenskart Customer Care's response Hi Nupur, we have yet not heard from you, but at the same time we are keen to know that what exactly went wrong in your case. We want to make sure that we are not lacking behind anywhere as we truly believe in 100% customer satisfaction. We would request you to please share your concern with us at [protected]@lenskart.com and our team will be glad to assist you. Regards.- Anamika