Lenskart — Product complaint with fitting issue

Address:

Ground Floor, Shop No 7, Privera Complex, Nehru Nagar Cir, Patel Colony, Ambawadi, Ahmedabad, Gujarat 382210, India

I bought two hustler glasses with lenskart store located on ( Ground Floor, Shop No 7, Privera Complex, Nehru Nagar Cir, Patel Colony, Ambawadi, Ahmedabad, Gujarat 382210, India)

First when i wore that, i find an issue with fitting and the glasses were so big that can not fitted on my eyes properly as I move head or look down the glasses automatically coming out. I explained this to the store associate and they asked me that we can take this in repair section and will fit the according glasses frame for you as it was really loose fit.

Today I went there to pickup my glasses and I found out that they did not exactly repair anything with glasses. They just give me back glasses the exactly which was before. It is the same, so much loose and unfit frame. I explained this to them and they made excuse that they can not do anything with this.!

This is completely unacceptable and disappointing behaviour! I wore lenskart from almost three years and this is the first time I have to face this kind pf behaviour and unacceptable issue with them.

I hope this message helps you to understand that I am not able to wear that glasses because of fitting issue.

Please help.

Regards,
Dhrumi.