[Resolved] Lenskart — product stocked out but on new order the same product is in stock

Prateek Babu

from Gaya, Bihar

Address:	East Singhbhum, Jharkhand, 831001
Website:	www.lenskart.com

I ordered a frame 2months ago with the bogo scheme after registering for lenskart gold. One of the product went out of stock as soon as i placed the order and i was asked to choose a new frame and so i did. The other frame that got delivered had scratches on lens and i asked for a replacement. So, i submitted the frame in a nearby lenskart store and they took almost 10days to process it and tell me that this frame has went out of stock as well. I was asked to select another frame and i did select "three" one after the other as every frame was out of stock, although it was in stock in the website.
Today, i placed a new order with the same frame that is shown on the website and to my surprise, the order got placed. Such magic!!
I've been utterly disappointed with the service and the mental torture i've gone through in selecting these frames and the time that i invested over selecting them and over the customer care but all in vain.
Even the customer care girl duped me by saying that she'd connect me with higher authority but she never did it.
Utterly disappointed with lenskart!!!

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Sep 14, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

Lenskart Customer Care's response Dear Prateek, we apologise for the inconvenience caused. We tried calling you, however, couldn't connect. Kindly share any preferred time to call so that we can assist you better.

Verified Support

Aug 14, 2018

Lenskart Customer Care's response Dear Prateek, we apologize for the unpleasant experience. We duly understand your concern and we ensure that it will never be repeated from our end. We have shared the feedback with the same team. We would also like to inform you that new order is in processing stage and soon we will get it dispatched from our end to get that delivered to you on priority.