[Resolved] Lenskart — Quality and warranty

Samantha Changal

Dec 4, 2020

Address: MANIKONDA 500089

Lenskart products has poor quality Order : # [protected] dated 27 JUNE 2020 lost less than a month lens developed scratches - while contacted they slapped vague warranty details. Wondering how fiber products has corrosion in warranty ?
Order : # [protected] dated 27 June 2020 start using Aug-20 frame handles came out in 2 months. Surprisingly no replacement for this.
Any local shop provide warranty and guaranty effectively, Lenskart has membership program to cover warrenty loopholes.

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Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Samantha, we never want our customers to face an issue like this. We duly apologize for the issues you have faced. We will surely get the details checked and we'll connect with you at the eariest.

Aug 17, 2021

Updated by Samantha Changal Look at the responses - Same as The Worst service
No proper solutions, cheap quality products which has no technical details.
No proper ticket system to track issue or resolution of issues.
Get the hell out of LensKart subscription you are wasting your time and Money As you haven't visited Local Lens store near.
To Stop Promotional SMS to my mobile It took 8 months.
you want such nonsense LensKart is the best place.

Aug 17, 2021

Updated by Samantha Changal Sorry No issues are resolved by LensKart Except Sorry
Complaint Remain Un-alter No refund / No replace / No fix / ---- Use and Throw.