Lenskart — Refund is not received even after 11 days of refund initiation.

Address:

Lenskart, Ananthnagar, Electronic City phase 2, Bengaluru

I had cancelled order #[protected] on 24th June, 2023. For this the refund of ₹5339 was initiated and when enquired, was told I will get the refund by 29th June. I didn't receive on 29th, then again enquired about it and asked for UTR number, they were not giving it and promised to do the refund within 4th July. Then again contacted lenskart on 4th, they told within 24 hrs you will get the refund. But till now I didn't get either the refund amount or the UTR number. Again lenskart giving me calls to extend the dates, but refund is not processed from their end. My money is being held by lenskart and telling me false reasons for not giving refund.