[Resolved]  Lenskart — refusing to honor warranty

I ordered two spects from mahim (Mumbai) store of lenskart 0n 09/02/2019 and paid rs.15990. As usual i was told that specs will be delivered after receiving from workshop. On repeated follow up, the store was not able to deliver the satisfactory product and hence i was diverted to bandra store being a bigger one and have more varieties. Accordingly i did. But there too they were able to deliver both specs after repeated visits one in march and other in april 2019
As per the website details all products are subject to warranty for one year from the date of delivery.
Both the specs were of poor quality.in one case its glass got chirped and for other frame got broken into two pieces as it got rusted, both within a period of one year i. E. Warranty was available and accordingly on contacting their customer care, i was advised to visit the nearby store and get the products verified. Accordingly i visited their atria mall (Mumbai) store and got the product (S) verified. On getting satisfied the store manager told me to go for replacement one by one looking to avoid any inconvenience to me. Accordingly the replacement for one was delivered on 04/03/2020. The second one (Which was broken into two pieces) and is lying in store since 15/02/2020 was taken into consideration for replacement. With lot many calls and follow up some of the executives were ready but some are refusing and has created lot of confusion not only for me but for their own also. At last for second one the company is refusing to honor and saying that it is out of warranty.in the meantime the one which i got delivered on 04/03/2020 its glass again got chirped within a period of 10 days from the date of delivery. This indicates the poor quality of the product supplied by the company and also disowning their own warranty conditions informing that my product is out of warranty by counting it from the date of order and not from the date of delivery. Thus company is acting against their own policy.
Requested to take up the matter