[Resolved]  Lenskart — Regarding refund against replacement

Address: 600094
Website: www.lenskart.com

Hello Sir/Ma'am,

I (Sindhu Swetha) from Chennai have purchased my first spectacle from Lenskart during August (of 2016), of
Model - John Jacobs Stratford JJ 1434 Black Red Silver Red Black C4 Eyeglasses - Product ID - 114052. (Order ID – [protected]). The Tag price for the selected frame was Rs.3999/-, which falls under free lens category.

The Frame started loosening from the arms, for which complaint was raised to the same person (Lenskart, Nungambakkam). Initially he tightened the framed and claim to have no further loosening issue but since the frame seemed to be damaged and unable to use, I reported the same again to the same person. He claimed that the frame has to be sent to the laboratory so as to get it fixed. So I was made to wait a week to get my frame fixed.

After a call from showroom regarding delivery of fixed frame, I found that the screw that was replaced for the missing one seemed to be different from that of actual one and the other arm also seemed to be damaged and loose. For which I enquired about change of frame and got an acceptance for the same and selected a different frame of same brand (Order ID – [protected]) on 25.10.2016. The Tag price for the selected frame was Rs.2995/- (So refund amount has to be around Rs.1000/-) which also falls under free lens category.

November 5th 2016 was when I got my replaced frame delivered from showroom.
-- When I claimed for Bill, he refused and says there is no bill generated for replaced ones. So I did not receive any Bill generated for replaced frame.

-- And further when I enquired for refund the person (who was dealing with this from initial) seems to claim that no refund for the replaced frame, Since they have provided an Upgraded Lens, which has no documents.

-- Initially he says that the previous bill amount was around 3200/- only, so there is not much difference from replaced frame bill amount (If so, the difference won’t be more than 100/-). When asked for bill from Database, refused to check initially (Since he had customers waiting it seems), and when I was sure about the amount and further insisting him to check he showed me the bill amount to be Rs.3895/-

-- He gives me a bunch of reasons when I questioned about these,

- That he has taken pressure due to Franchise change of that (Nungambakkam) branch.

- They have preferred an Upgraded lens for the replaced frame to bring the Bill amount to the previous bill amount so that no refund has to be made – (As said by the person) without my concern.


Since I had good opinion about Lenskart and how new offers and services you provide, which made me switch over from my usual store. But this experience with the Lenskart is disappointing, after so many visits to the store and quality of a branded frame.

Kindly requesting you to raise ticket over this issue and refund the payable amount. I have attached all purchase related documents.

Thank you.

Sindhu Swetha D
[protected]
No.11, Sriramapuram, 2nd Street,
Choolaimedu, Chennai - 94
Was this information helpful?
No (0)
Yes (0)
Dec 24, 2016
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Nov 07, 2016
Lenskart Customer Care's response
Hi Sindhu, we deeply regret the inconvenience caused. Kindly allow us 24-48 hours time so that we can investigate this issue and provide you with the best possible resolution. We also tried calling you on your registered contact number to discuss the same, however, were unable to connect with you.
Verified Support
Nov 19, 2016
Lenskart Customer Care's response
Dear Sindhu, your refund of Rs.746.00 has been successfully processed on 17th November. The UTR No. is N[protected].

To inform the same over the phone, we tried to contact you but could not connect. We are hereby closing the ticket. We value your association with us.

Please feel free to contact us for any further assistance.

Thank you!
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    1646
    Pending
    238
    Resolved
    1208
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR