Lenskart — Request:[protected] not resolved

Address:	Lenskart.com
Website:	www.lenskart.com

Lenskart just fake confrmation one mail and now no response. please help with these cheaters and take a strong action.

no one listening and listening to my query. can someone please help

2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 1/4
Mrinalini Pandit
Re: We have received your request:[protected] Lenskart.com
1 message
Mrinalini Pandit Mon, Feb 13, 2023 at 10:15 PM
To: Lenskart Care
Dear All,
Thank you for hearing me out.
Request for improvement on the following concers as mentioned below.
This is also to Confirm the booking of product on price of inr 362.
Remaining INR 846.72 to be credited to same mode of payment. (here online banking was used.
Request to confirm with order and the status of delivery expected date.
Regards
Mrinalini
On Mon, 13 Feb 2023, 7:46 pm Lenskart Care, wrote:
Dear Mrinalini,
Warm Greetings from Lenskart.com!
Thank you for giving this opportunity to assist you.
This is with reference to your order #[protected].
We would like to offer our deepest apologies for the trouble you had to experience with Lenskart. We appreciate
that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very
sorry that this happened to you but be rest assured it won’t happen again.
We prefer to learn and improve under better conditions but sometimes this is just not possible.
One more time we apologize for this error and we hope to keep you as part of our valued customer base for a
very long time.
As per your request we will offer the same order on price of 362.88. Please share the confirmation so that we can
process further.
Please do not hesitate to share your thoughts and feedback with us at any time.
Thanking you,
Vaibhav Sharma
Resolution Officer
On Mon, 13 Feb 2023 at 11:07 AM wrote:
Dear All,
Could you please advise on this open issue
On Sat, 11 Feb 2023, 8:08 pm Mrinalini Pandit, wrote:
Please be reminded I just received call now.. Which is too late to communicate.. Could you please be kind
enough and mindful of time to communicate over call.. Possible official hours from 9am to 6 pm IST wouod be
2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 2/4
fine..
Thank you for considering and though my issue remains unresolved by end of day.
Looking forward hearing in working hours.
Hope this should be helpful in resolution rather then me just sending numerous emails one after another
On Sat, 11 Feb 2023, 7:55 pm Lenskart Care, wrote:
Dear Mrinalini,
Warm Greetings from Lenskart.com!
Thank you for giving this opportunity to assist you.
This is with reference to your order #[protected].
We wish to inform you that we tried reaching you at your given contact number, but the phone was
unanswered.
Further, we request you to share your convenient time and alternate contact number, so we can arrange a
call back for you.
Please get back to us for any further assistance and query and do not hesitate to share your thoughts and
feedback with us at any time. We are here for you.
Thanking you,
Vaibhav Sharma
Resolution Officer
On Sat, 11 Feb 2023 at 01:41 PM wrote:
It's end of day., have not received any single uodate from Lenskart..
Is this the customer care and SLA time for escalated matter for response.??
On Sat, 11 Feb 2023, 6:04 pm Mrinalini Pandit, wrote:
Gentle reminder 2
May I request for response.
On Sat, 11 Feb 2023, 4:22 pm Mrinalini Pandit, wrote:
Gentle reminder 1
Dear Lenskart team,
Would anybody wouod like to acknowledge my email and close the issue today.
On Sat, 11 Feb 2023, 2:25 pm Mrinalini Pandit, wrote:
Lenskart. Could you please be kind enough to respond/acknowledge this email.
Regards
Mrinalini
On Sat, 11 Feb 2023, 12:57 pm Mrinalini Pandit, wrote:
Please advise how Lenskart would like to compensate on such harshment to customer.
In anticipation of quicker response and resolution
On Sat, 11 Feb 2023, 11:14 am Mrinalini Pandit, wrote:
Dear All,
1.Please be reminded of the value for bringing on time product delivery lost for is lost by
Lenskart.
2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 3/4
2.the product was ordered on 2nd Feb and to0day on 11th Feb i receive the update. I have
been calling lenskart support care everyday with no affirmation on delivery date. Now the
product is lost.
3. Lenkkart promise to deliver within 3 days of order placing. today is exactly 10th day from
2nd Feb when the product is yet not delivered.
4. the premium price of delivery is paid by me.
5. Lenskart today says that that above facility of 3 days is only for metropolitan city. then
should i pay the premium pice for non mentropolitan city.
6. Lenskart startup had a purpose to reach out to remote location. Is this is the orgaisation still
focussed with same thing as on date.
for above, i should be compensated for 70% on the price paid 1209.6 INR on the above reason
mentioned. Total to be paid as INR 362.88 as compensation on the delay, harassment, false
commitment, misleading customer, not communicating right action at time. Neither i want
replacement/ nor refund at this product as the lost time, harassment cannot be taken by
Lenkkart but it can only be compensated at this moment,
Note: Please get this cleared at the earliest as the compensation is must for suffering i have
gone through.
Kindly advise, if above statement will not be taken by Lenskart.
It is requested to avail reduction on INR 500 more on the product price
On Sat, 11 Feb 2023, 10:37 am Lenskart Care, wrote:
Dear Mrinalini Pandit,
Greetings from Lenskart.com!
According to our conversation on the phone, I would like to inform you that your order was
lost by the courier partner, so we are unable to provide delivery for your order, and we have
scheduled a callback from our supervisor for a better resolution.
Awaiting response!
Inconvenience is highly regretted.
Sincerely,
Bhawna
Lenskart Customer service
On Thu, 09 Feb 2023 at 06:02 AM wrote:
Dear Customer,
Thanks for writing to Lenskart Customer Service.
This is an acknowledgement email to confirm that we have received your request and a
ticket has been created. Our support staff will be reviewing your request and will get back
to you.
Happy to help
Lenskart Support Team
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2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre...⇄ 4/4
This email may contain confidential and/or privileged information. If you are not the intended recipient (or
have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any
unauthorized copying, disclosure or distribution of this e-mail, or the material in this e-mail is strictly
prohibited. Any views or opinions presented are solely those of the author and do not necessarily represent
those of Lenskart.
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