[Resolved] Lenskart — Rude staff

krrishh

from Powai, Maharashtra

Dec 15, 2020

Address: Faridabad

Hi

As per the offer on Lenskart app to new customers, I should get a frame along with lens only for Rs.299. However, Lenskart agent Achintya Mishra says I will have to pay 999 + 299 + GST which is ridiculous. As I was sure about the offer, I asked him to read the offer again carefully. This is when he abused me and said that I dont have common sense.

Such is the quality of Lenskart customer care. If they dont fix this soon, they will lose a lot of business

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Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Customer, we never want our customers to face an issue like this. We humbly apologize for the inconvenience caused. We request you to kindly share your contact details to "[protected]@lenskart.in" and we'll be glad to connect with you.