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[Resolved]  Lenskart — very ugly service

Ordered a bifocal glass on 3rd dec 2019. Payment completed on the same day. They assured delivery on 15th dec. After 15th contacted to the support team. The person who attended the case, apologized and assured priority delivery on or before 20th dec. Even after 20th they didn't do anything on it. Again when i approached the support team, they repeated the usual apology. Then they cancelled the order and asked me to wait another 10-15 days for the refund. I felt it very bad. Their approach was very rude and careless. Hate lenskart
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Jan 24, 2020
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2019
Lenskart Customer Care's response Dear Shan! We really apologize for all the hassles you have faced. We will surely resolve your concern on an urgent basis. We would request you to share your contact details or order details so that we can help you out in an appropriate manner.
Verified Support
Dec 22, 2019
Lenskart Customer Care's response Dear Shan! We would request you to share your contact details or order details so that we can help you out in an appropriate manner.
Verified Support
Dec 23, 2019
Lenskart Customer Care's response Dear Shan! We are temporarily closing the concern and same will be automatically reopened post receiving your reply wherein we will be glad to assist you further. We would request you to share your contact details or order details at [protected]@lenskart.in so that we can help you out in an appropriate manner. 
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1 Comment

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Comments

Sir, I have received the glass by courier service at Boudh on dt 18.12.19 .It is found that the bifocal lens looks blur at bottom.The DV is correct but NV is blur.I have purchased from your store at Said nagar Bhubaneswar as per order no [protected] .Hence kindly rectify it.
Reply
A E P H SECTION BOUDH's reply, Dec 19, 2019
Sir, I have received the glass by courier service at Boudh on dt 18.12.19 .It is found that the bifocal lens looks blur at bottom.The DV is correct but NV is blur.I have purchased from your store at Said nagar Bhubaneswar as per order no 1219153562 .Hence kindly rectify it.

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