Lenskart — Wrong power issues, bad customer service and bad customer response

Address:

Banashankari 2nd Stage, Bangalore, Karnataka

1. First I was given a wrong power glasses. I was finding it difficult to see that more than 5 feet further and would have met with an accident
2. When I went for an exchanged, I requested if I could one of them till the time I get one, I was told that is not company policy. I had to be without glasses for all these days.
3. I received a message stating that I can go pick up from the store between 12:00 and 5:00. When I went I was told you have placed only one order and that has not come. Customer service refused to look into and was told we'll get it delivered.
4. When the glasses was received, I asked them to send it as promised and the person said, the manager is not around we'll let you know when we can do and blocked my call.

One of the most horrible experience and will never ever suggest anyone. Also, will put all these points I faced on the internet