[Resolved]  Lenskart — wrong prescription for glasses

Address:411041
Website:lenskart.com

Hi,

I order 2 specs in jan paying around 6500 rs.

I started using specs almost 1 month after that and realized those are not suiting. So just to confirm, i went to one of local store to check lens power and came to know that power of glasses are far far away from prescription submitted. I called lenskart to re-confirm order prescription and came to know prescription was correct. But big blunder of not giving proper prescription to customer. I talked to karan sawant who is senior person in lenskart and he just read 30 days policy to me. I assured if prescription is correct i am ready to bear all shipping charges lenskart might need to face.

But no luck.

If glasses power is wrong it is biggest that can happen, and lenskart should not have second thought to it.

Worst customer service.

Dont fall for any promotional offer gimmics.
Was this information helpful?
No (0)
Yes (0)
Apr 7, 2018
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2018
Lenskart Customer Care's response
Hi Amit! We understand the inconvenience you had to go through. Kindly share the order details and we will connect with you.
Verified Support
Mar 05, 2018
Lenskart Customer Care's response
Hi Amit!! We request you to share the order id with us for better assistance.
Verified Support
Mar 06, 2018
Lenskart Customer Care's response
Hi Amit! We have still not received the order details. As a result, we are getting the case closed from our side. Please feel free to revert so we can assist you efficiently.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    1645
    Pending
    238
    Resolved
    1208
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information