| Address: Mumbai City, Maharashtra, 400083 | | Website: limeroad.com |
My order no. 3189175 for Coral And Cream Sleeveless Top. I ordered for a replacement in size.
I applied for returning the product on 31/03/2015.
On the same day; I did not receive any call nor did anyone come to pick the return up but still I was sent a message pick up attempt failed as they couldn't reach the customer?
That was impossible. As I had given my company address. We have atleast 2 person at the reception.
On receipt of SMS and email I called up the customer care and also send email of wrong message as there was no pickup. The customer care apologized and said she will schedule for a pickup.
On 01/04/2016. Again the same thing was repeated. Again I received a message failure attempt in pickup. Once again there was no person for pickup. Again I called up customer care again the customer care aplogized. I am not sure whether now proper process be followed
I strongly feel this is done on purpose as later they can claim all 3 attempts were done.
I have been continuously sending emails but all I get in return is a reply stating that the pickup is scheduled for the next 48 hours
What is shocking is that on asking they did not provide information about the person who will be coming to pick the product. They did not provide me with that person's number. They said that they themselves do not have the number. How is that possible.
I highly recommend they start providing contact number of the person delivering the product as well as those coming to pick the product for return .
I would appreciate comments from anyone who has faced the same problem.
Kind Regards,
Rashmita Was this information helpful? | 
