[Resolved]  Limeroad — Delivery of wrong product for the second time

Address: Mumbai City, Maharashtra, 400071

Website: www.limeroad.com

I had ordered a black and rust cotton long Kurta from LimeRoad on the 18th of November to wear for a dance Recital. However, they delivered a wrong colour (purple with rust) though the description in the order mail said Black and rust. I was thoroughly disappointed and returned the product for the right one to be sent. I was supposed to wear the outfit on the 25th of Nov. As I didn't receive the product on time I had to run around looking for something similar. I was told that I would receive the right product this time around. After repeated calls and follow ups the product was delivered today . To my dismay, the product is again the wrong one. The same earlier Purple and Rust kurta which I returned. I fail to understand, how LimeRoad is unable to distinguish between Purple and black ? The quality of Customer support is Pathetic. They refused to escalate the matter or let me talk to a manager or supervisor. They repeat the same lines over and over again. ( You will receive the product in 5 working days/ is the colour purple and rust) etc. None of them have a resolution or even bother to find out the source of the issue. I have wasted a lot of Time, Money and Energy on Lime Road and feel totally harassed. The whole purpose of ordering online on LimeRoad s defeated. thoroughly disappointing with no respect for the customer. The Staff too need to be trained in etiquettes and customer service. I want this matter resolved at the earliest