Limeroad — failed delivery

Address: Hisar, Haryana, 125005

I made and order on 11 oct for two ballerina shoes. The delivery attempt failed however i called on the link mentioned in the message to reschedule delivery the next day. I also got a call from customer care about the delay. It is now eight days.. Neither did i get the delivery nor am i able to cancel and get refund. Order i'd is [protected].
This is harassment and gross unprofessionalism. The customer care doesn't pick up calls either.