Comments
Fake updates regarding failure of return pickup attempts...
Whatever has happened with Rebecca Same thing has happened with me.My order no. 3189175 for Coral And Cream Sleeveless Top. I ordered for a replacement in size.
I applied for returning the product on 31/03/2015.
On the same day; I did not receive any call nor did anyone come to pick the return up but still I was sent a message pick up attempt failed as they couldn't reach the customer?
That was impossible. As I had given my company address. We have atleast 2 person at the reception.
On receipt of SMS and email I called up the customer care and also send email of wrong message as there was no pickup. The customer care apologized and said she will schedule for a pickup.
On 01/04/2016. Again the same thing was repeated. Again I received a message failure attempt in pickup. Once again there was no person for pickup. Again I called up customer care again the customer care aplogized. I am not sure whether now proper process be followed
I strongly feel this is done on purpose as later they can claim all 3 attempts were done.
And i agree whatever is return below by Rebecca..
I have been continuously sending emails but all I get in return is a reply stating that the pickup is scheduled for the next 48 hours
What is shocking is that on asking they did not provide information about the person who will be coming to pick the product. They did not provide me with that person's number. They said that they themselves do not have the number. How is that possible.
I highly recommend they start providing contact number of the person delivering the product as well as those coming to pick the product for return .
I would appreciate comments from anyone who has faced the same problem.
Kind Regards,
Rashmita
Whatever has happened with Rebecca Same thing has happened with me.My order no. 3189175 for Coral And Cream Sleeveless Top. I ordered for a replacement in size.
I applied for returning the product on 31/03/2015.
On the same day; I did not receive any call nor did anyone come to pick the return up but still I was sent a message pick up attempt failed as they couldn't reach the customer?
That was impossible. As I had given my company address. We have atleast 2 person at the reception.
On receipt of SMS and email I called up the customer care and also send email of wrong message as there was no pickup. The customer care apologized and said she will schedule for a pickup.
On 01/04/2016. Again the same thing was repeated. Again I received a message failure attempt in pickup. Once again there was no person for pickup. Again I called up customer care again the customer care aplogized. I am not sure whether now proper process be followed
I strongly feel this is done on purpose as later they can claim all 3 attempts were done.
And i agree whatever is return below by Rebecca..
I have been continuously sending emails but all I get in return is a reply stating that the pickup is scheduled for the next 48 hours
What is shocking is that on asking they did not provide information about the person who will be coming to pick the product. They did not provide me with that person's number. They said that they themselves do not have the number. How is that possible.
I highly recommend they start providing contact number of the person delivering the product as well as those coming to pick the product for return .
I would appreciate comments from anyone who has faced the same problem.
Kind Regards,
Rashmita
Hello Rashmita,
Thanks for commenting and making me aware that you have faced a similar problem.
However, the person in charge of picking up my return came the very next day after filing the complaint.
I hope your problem gets sorted too. Until then I would request you to call customer care and ask them to provide you with relevant information regarding the person in charge of picking up the product as most of the other E-commerce sites do.
I hope that Limeroad does view you your comment and take the necessary action to the earliest.
Regards,
Rebecca
Thanks for commenting and making me aware that you have faced a similar problem.
However, the person in charge of picking up my return came the very next day after filing the complaint.
I hope your problem gets sorted too. Until then I would request you to call customer care and ask them to provide you with relevant information regarding the person in charge of picking up the product as most of the other E-commerce sites do.
I hope that Limeroad does view you your comment and take the necessary action to the earliest.
Regards,
Rebecca
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