Limeroad — Illegal Deduction of Amount Rs 18741.7

I would like to bring here that Limeroad has deducted a decent amount of Rs 18741.7 from our seller account.

They have tendency to send emails to sellers in which they mention about their promotions mentioning deadline to reply. They also mentions that if seller don't reply then they'd go with promotion and amount will be charged. If anyhow you do not see that email then that promotion will be tagged to your company and corresponding amount would be deducted.

Now, our issue is an email is they didn't mentioned anywhere in email that if we don't reply then we would be tagged with promotion and amount will be deducted.

Email said: Find attachment.

They themselves tagged our brand for promotion and deducted the amount. When I complained about the deduction then initially they agreed to refund but when amount was not credited to our account then I contacted them again. Now, they replied that there team has reviewed and denied the refund saying we were supposed to reply to their email.